Privacy Policy

Last updated: November 10, 2025

SalfordEPC ("We", "Us", "Our") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, and disclose your information when you use our website (the "Service") and informs you of your privacy rights and how the law protects you.

1. Interpretation and Definitions

For the purposes of this Privacy Policy, capitalized words have the meanings defined below.

Company: Refers to SalfordEPC, the owner and operator of this website.
Personal Data: Any information that relates to an identified or identifiable individual.
Service: Refers to this website and the services offered by the Company.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You: The individual accessing or using the Service.

2. Collecting and Using Your Personal Data

Types of Data Collected

When you use our Service, particularly our contact form, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

Full Name
Email Address
Phone Number
Property Address (for quotes and services)
Any other information you provide in the message field

How We Use Your Data

We use the Personal Data we collect for the following purposes:

To Provide Our Services: To provide you with a quote, schedule an assessment, and deliver your Energy Performance Certificate or other requested services.
To Communicate With You: To respond to your inquiries, send you information about your booking, and provide customer support.
To Improve Our Service: To understand how our users interact with our website so we can improve its functionality and user experience. We may collect Usage Data for this purpose.

3. Data Retention and Security

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We take the security of your data seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, loss, or destruction.

4. Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify information you think is inaccurate.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

To exercise these rights, please contact us using the details below.

5. Cookies Policy

Our website uses essential cookies to ensure its proper functioning. We do not use cookies for tracking or advertising purposes. By using our website, you consent to the use of these essential cookies.

6. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, you can contact us by using the contact form on our website.